If you ever receive a call from someone claiming to be your alarm company’s central monitoring station, be careful about giving out your password. They may claim they received an alarm signal. How can you know if it’s really them? Easy – if you accidentally set off your alarm and you heard your siren a minute earlier, it’s probably really them. If you have no other indication that your alarm tripped, it’s probably just a scammer phishing for your password.
They may even claim that they received a silent panic signal, which would explain why you didn’t hear your siren, but the real central station doesn’t call to verify silent panic signals – they just dispatch the police.
Stop and think for a moment before telling a caller your password; if you have any doubts, tell them you’re going to hang up and call them right back – just like you would do if someone claimed to be calling from your credit card company. Maverick Security’s central station is “Central Monitoring Systems,” or “CMS,” and their telephone number is 631/289-2800.
If a burglar has your password, the central station will believe he is an authorized person, and will not send the police! If you have any reason to believe your password may have been compromised, contact Maverick Security at 914/472-6862 to have it changed immediately.
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